Services
Autonomy Field Services supports the physical lifecycle of commercial robotic systems, from deployment and preventive maintenance to onsite repair, documentation, and decommissioning.
Onsite support for new robotic deployments according to customer and OEM requirements. Field resources follow the deployment plan, capture installation evidence, and hand off to the site contact.
Capabilities may include
Scheduled field maintenance designed to support uptime and identify physical issues before they become service interruptions. PM visits follow platform-approved checklists and close with condition reporting.
Capabilities may include
Onsite troubleshooting and component replacement performed according to approved service procedures, with escalation to remote engineering when required.
Capabilities may include
Component replacement is performed only where the platform and the customer have approved the procedure. Scope stays within low-voltage and electromechanical work.
Put a qualified technician onsite while your engineering or technical-support team remains remote. The technician works from your instructions, captures what your team needs to see, and executes the procedures you authorize.
Capabilities may include
Collect accurate physical information from distributed robotic deployments without sending internal personnel to every location. Surveys are delivered in the format your program requires.
Capabilities may include
Support the physical movement, tracking, and accountability of service parts associated with field-service events, from replacement-part coordination through failed-part and core returns.
Capabilities may include
Parts activity is coordinated per service event and documented at closeout. Storage and stocking programs are scoped separately.
Structured field support for removing robotic systems from service, with the identification, condition documentation, and packaging your asset-disposition process requires.
Capabilities may include
How it works
Scopes differ; the workflow does not. Each event is requested, matched, dispatched, executed, and closed with documentation.
Provide the location, robotic platform, scope, service window, site requirements, and technician requirements.
Match the service event to an appropriate field resource based on geography, skill set, and platform requirements.
Coordinate site access, scheduling, work instructions, parts status, and escalation contacts before arrival.
Complete the authorized scope and coordinate with remote engineering or technical support when required.
Review and submit service notes, photos, asset information, parts activity, testing results, and required completion documentation.
Describe the platform, sites, and service scope. Field operations will respond with how coverage can be structured.